Adventure at your doorstep

Shipping & Returns

Shipping Information

We only ship within Australia. Unfortunately, we do not ship internationally at this time.

Our shipping rates are calculated by Australia Post at checkout.

We ship via standard parcel post (4 business days) or express post (next business day) and require a signature upon delivery. All orders are shipped within 3 working days. We will make every effort to ship express post orders by next day. If you have not received an order within 7 days, please notify us by email at: info@scubaqstore.com.au.

The provided shipping times are estimates only. Scuba Q Store does not warrant Australia Post delivery times.

Refund and Returns

Your satisfaction is our first priority at SCUBA Q STORE. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your payment. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition with tags attached.

Returns Process

To return an item, please mail to:

PO Box 470, North Sydney NSW 2059

Use the link to our Product Returns page to generate a “Return ID” number. Include this number with your returned item. We can only refund your payment once we have received the item.